Terms & Conditions

Effective Date: January 1, 2025

1. Introduction

Welcome to Cats Kingdom (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services.

By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

2. Definitions

• “Website” refers to www.catskingdomonline.com.

• “User,” “you,” or “your” refers to any person accessing or using our services.

• “Products” refer to cat food, supplements, accessories, and other pet-related items available for purchase.

• “Services” include online shopping, consultations, educational content, and community engagement.

3. Use of Website

A. Eligibility

You must be at least 18 years old to use this website. By using our site, you confirm that you meet this requirement.

B. Permitted Use

• You may browse, shop, and interact with our content for personal, non-commercial purposes only.

• Any unauthorized reproduction, resale, or redistribution of our products, content, or services is prohibited.

C. Prohibited Use

You agree not to:

• Use the website for any illegal, fraudulent, or harmful activity.

• Copy, modify, distribute, or exploit any content without our express written permission.

• Interfere with the website’s functionality through hacking, malware, or other harmful actions.

D. Product Information and Availability

• We strive to provide accurate descriptions and images of our products, but we do not guarantee that product descriptions, pricing, or availability

are error-free.

• We reserve the right to modify, discontinue, or limit product availability without prior notice.

• Prices are subject to change at any time.

4. Orders and Payments

A. Placing an Order

• By placing an order, you agree to provide accurate and complete information.

• Orders are subject to availability and confirmation of payment.

B. Payment Processing

• We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

• Payments are processed securely through third-party payment processors (e.g., Square, PayPal).

C. Order Cancellations

• We reserve the right to cancel any order at our discretion, including suspected fraud, pricing errors, or stock issues.

• Customers may request cancellation within 24 hours of placing an order if it has not yet shipped.

D. Shipping and Delivery

• We currently do not offer nationwide shipping and only serve customers within our designated local delivery areas.

• In-store pickup and curbside pickup are available at 679 Mast Road, Goffstown, NH.

• Delivery times are estimates only; we are not responsible for delays beyond our control.

6. Returns and Refunds

A. Return Policy

• Unopened, unused products can be returned within 14 days with proof of purchase.

• Opened or used food items are non-returnable due to safety and quality regulations.

• Non-food items (e.g., accessories, furniture) may be returned within 30 days if in original condition.

B. Refunds

• Refunds are issued to the original payment method within 7–10 business days after approval.

• Shipping fees are non-refundable unless the return is due to an error on our part.

7. Privacy Policy

By using our website, you acknowledge and agree to our Privacy Policy, which details how we collect, use, and protect your personal data. Please review it here: Privacy Policy.

8. Intellectual Property

All content on our website—including text, images, logos, product descriptions, and educational materials—is owned by Cats Kingdom and protected under copyright and trademark laws.

You may not:

• Use our content for commercial purposes without permission.

• Copy, modify, or distribute our materials without authorization.

9. Disclaimers and Limitation of Liability

A. General Disclaimer

• We provide our website and services “as is” and “as available” without any warranties, express or implied.

• While we aim to provide accurate information, we do not guarantee that all content is error-free, complete, or current.

B. Health and Nutrition Disclaimer

• Any health or nutrition information provided on this website is for educational purposes only and should not be considered veterinary advice.

• Always consult with a veterinarian before making significant changes to your cat’s diet or health regimen.

C. Limitation of Liability

• Cats Kingdom is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

• Our maximum liability is limited to the total amount paid for the disputed product or service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cats Kingdom and its employees from any claims, liabilities, damages, or expenses resulting from:

• Your use or misuse of our website or products.

• Your violation of these terms.

11. Third-Party Links

Our website may contain links to third-party websites. We do not control or take responsibility for their content, policies, or practices.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website signifies your acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of New Hampshire, without regard to conflicts of law principles. Any disputes will be resolved in the courts of Hillsborough County, NH.